To request a return
- Log in to your likemary account.
- Click Request Return in the top-right corner of your account page.
- Select the item or items you wish to return and follow the instructions provided.
Alternatively, you can notify us by emailing customercare@likemary.com or by using our online withdrawal form. Please include your order number.
Returns and refunds
We hope you love your likemary purchase. If you change your mind, please let us know within 14 days of receiving your order. You will then have a further 14 days to send the item back to us.
You can request a return by signing in to your account using the email address associated with your order and selecting the item you wish to return.
Returned items should be unworn, unwashed and in their original condition, with tags and original packaging where possible. We may reduce your refund if an item has been worn, damaged or handled beyond what is reasonably necessary to examine it and this has reduced its value.
Return postage
For UK change-of-mind returns, you may use our prepaid returns label for £4. This amount will be deducted from your refund. Alternatively, you may arrange and pay for the return yourself.
For change-of-mind returns from outside the UK, customers are responsible for arranging and paying for return postage. We recommend using a tracked service.
If your item is faulty, damaged or incorrect, please contact us before returning it. We will arrange the return at no cost to you.
Refunds
For partial returns, we will refund the price paid for the returned item or items. The original delivery charge will not be refunded.
If you cancel and return your entire order within the statutory cancellation period, we will also refund the cost of our least expensive standard delivery option. If you paid extra for express or upgraded delivery, the additional delivery charge will not be refunded.
Refunds will be made to your original payment method within 14 days of receiving your return, or receiving evidence that it has been sent back, whichever happens first. We will email you when your refund has been processed.
Once processed, refunds usually take a further 3–5 working days to appear in your account, depending on your bank or card provider.
Exchanges
Exchanges are subject to availability. Please indicate the replacement item or size you would like when submitting your request. We will confirm any applicable delivery charge before processing the exchange.
International exchanges do not include free return or replacement shipping unless the original item was faulty, damaged or incorrect.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at customercare@likemary.com before returning it. We will provide appropriate return instructions and cover the reasonable return cost.
Nothing in this returns policy affects your statutory consumer rights.